Contact Us

Contact Us

Contact UNITED II

For support, account issues, payments, reports, appeals, or general questions, contact us using the details below.

Email: info@unitedmetin2.com

Support requests

When contacting us, please include as much detail as possible:

your account username or character name;

the date and time of the issue;

screenshots or video evidence, if relevant;

transaction ID for payment issues;

a clear explanation of what happened.

Response times

We aim to respond within 5 working days, but response times may be longer during launches, events, maintenance, or high-volume periods.

Payment issues

For payment or refund issues, include your transaction ID, payment email, amount, date, and the item or package purchased.

Ban appeals

If you want to appeal a ban, include your account name, character name, ban date, and explanation.

Abusive, threatening, spam, or repeated messages may be ignored.