Refund Policy

Refund Policy

Last updated: 03/05/2026

This Refund Policy applies to purchases made through UNITED II, including virtual currency, coins, premium features, digital items, account services, and other digital content.

1. Digital purchases

Our purchases are digital in nature. They may include virtual currency, digital items, premium services, account features, or other in-game benefits.

Digital purchases are normally delivered immediately or shortly after payment.

2. No cash value

Virtual currency, digital items, premium features, and account benefits have no real-world cash value. They cannot be exchanged for money, refunded into cash, sold outside the service, or transferred outside the service unless we expressly allow it.

3. Cancellation rights

Where consumer cancellation rights apply, you may have a right to cancel certain online purchases within 14 days.

However, where you purchase digital content or digital services and request immediate delivery, you may be asked to confirm that:

you want the digital content or service supplied immediately; and

you understand that your right to cancel may end once delivery begins.

If you do not agree to immediate delivery, we may delay delivery until the cancellation period has expired.

4. When refunds may be refused

We may refuse refunds where:

the digital item, currency, or service has already been delivered and used;

you agreed to immediate delivery and acknowledged that cancellation rights may be lost;

the request is based on account ban, rule breach, cheating, abuse, exploit use, chargeback abuse, or fraud;

the purchase was made by mistake but the currency/items were already used;

the server has changed rates, balance, events, item stats, or gameplay features;

you are unhappy with normal gameplay outcomes;

you traded, consumed, spent, transferred, or otherwise used the purchased benefits.

5. When refunds may be considered

We may consider refunds where:

the purchase was duplicated because of a technical/payment error;

the purchased currency or item was not delivered;

the wrong product was delivered;

there was an unauthorised transaction and evidence supports the claim;

we are legally required to refund;

we decide, at our discretion, that a refund is fair.

6. Chargebacks and payment disputes

If you open a chargeback or payment dispute without contacting us first, we may suspend the related account while we investigate.

If a chargeback is successful or unresolved, we may remove related currency/items, restrict the account, or permanently close the account.

Fraudulent or abusive chargebacks may result in a permanent ban.

7. How to request a refund

To request a refund, contact:

info@unitedmetin2.com

Include:

account username or account ID;

payment email;

transaction ID;

date and amount paid;

reason for refund request;

evidence, if applicable.

We aim to respond within 5 working days.

8. Refund method

Approved refunds will normally be returned to the original payment method.

We are not responsible for delays caused by banks, card issuers, payment processors, or currency conversion.

9. Account consequences after refund

Where a refund is approved, we may remove the related virtual currency, digital items, premium access, or account benefits.

If the refunded content has already been used, we may reverse related account progress, remove equivalent value, or restrict further access.