Privacy Policy

Last updated: 03/05/2026

This Privacy Policy explains how UNITED II collects, uses, stores, and shares personal data when you use our website, game server, account system, launcher, payment systems, support, and community services.

1. Who we are

The data controller is:

United Games LTD
Trading as: UNITED II
Email: info@unitedmetin2.com
Country: United Kingdom

2. Personal data we collect

We may collect the following types of personal data:

Account information: username, email address, password hash, registration date, account ID, character names, login history.

Technical information: IP address, device information, hardware/device identifiers where used for security, browser type, operating system, launcher version, crash logs, security logs.

Gameplay information: characters, items, currency, inventory, rankings, trade logs, chat logs, punishment history, support history, event participation, and other in-game activity.

Payment information: transaction ID, payment amount, currency, purchase history, refund/chargeback status, payment provider reference. We do not normally store full card details.

Support information: messages you send to us, screenshots, evidence, Discord ID, ticket content, ban appeals, bug reports.

Website information: cookies, analytics data, page visits, login sessions, security logs.

Community information: Discord messages, forum posts, reports, moderation logs, where applicable.

3. How we use your data

We use your personal data for the following purposes:

To create and manage your account.

To allow you to access the server and website.

To save characters, items, progress, rankings, and gameplay data.

To process purchases, refunds, chargebacks, and payment-related issues.

To provide support.

To detect cheating, fraud, abuse, exploits, duplicate accounts, ban evasion, and security threats.

To moderate chat, reports, disputes, and community spaces.

To improve the service, fix bugs, monitor stability, and prevent technical issues.

To comply with legal, tax, accounting, and regulatory obligations.

To send important service messages, such as account, security, payment, or rule updates.

4. Lawful basis for processing

Where UK GDPR or similar data protection law applies, we rely on the following lawful bases:

Contract: to provide the service you request, including account access, gameplay, purchases, and support.

Legitimate interests: to protect the service, prevent cheating, detect fraud, secure accounts, moderate the community, improve performance, and handle disputes.

Legal obligation: to keep records required for tax, accounting, fraud prevention, payment disputes, or legal requests.

Consent: where we use optional cookies, optional marketing, or other processing that legally requires consent.

5. Cookies

We may use cookies or similar technologies to:

keep you logged in;

protect accounts and sessions;

remember preferences;

measure website traffic;

detect abuse or suspicious activity.

Where required, we will ask for consent before using non-essential cookies.

6. Payments

Payments are processed by third-party providers such as STRIPE.

We may receive transaction details from payment providers, but we do not normally receive or store full card numbers.

Payment providers process your data under their own privacy policies.

7. Sharing your data

We may share personal data with:

hosting providers;

payment processors;

email providers;

security, anti-fraud, anti-cheat, and analytics providers;

professional advisers such as accountants or legal advisers;

law enforcement, regulators, courts, or authorities where legally required;

platforms such as Discord where support or community moderation takes place.

We do not sell your personal data.

8. International transfers

Your data may be processed in countries outside your own, including the UK, EU, US, or other countries where our providers operate.

Where required, we use appropriate safeguards for international transfers.

9. Data retention

We keep data only as long as reasonably necessary.

Typical retention periods:

Account data: while your account exists.

Gameplay data: while the service operates or until reset/deletion is required.

Payment records: up to 6 years or longer if required for tax/accounting/dispute purposes.

Support tickets: usually up to 2 years, unless needed for disputes or security.

Security logs: usually between 3 days and 24 months depending on risk.

Ban, fraud, exploit, and chargeback records: as long as necessary to protect the service.

Some data may be retained after account deletion where required for legal, tax, payment, fraud-prevention, or security reasons.

10. Your rights

Depending on your location, you may have rights to:

access your personal data;

correct inaccurate data;

request deletion;

restrict processing;

object to processing;

request data portability;

withdraw consent where processing is based on consent;

complain to a data protection authority.

To exercise your rights, contact info@unitedmetin2.com.

We may need to verify your identity before responding.

11. Security

We use reasonable technical and organisational measures to protect personal data, including access controls, password hashing, logs, backups, and security monitoring.

No online service is completely secure. You are responsible for using a strong password and keeping your account details private.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact

For privacy questions or requests, contact:

info@unitedmetin2.com